01
Tell us how the shop runs.
Labor rates, carriers, certifications, and how often a customer should hear from you. That profile is what the bots work from.
For collision shops
An AI back office for collision shops.
- Close the gap between your estimate and the insurer’s.
- Never miss a customer update.
- Give the person running the floor a simpler report.
Nothing is emailed or texted unless someone at your shop sends it.
Interface previewNot a live shop
Monday morning
Three things are waiting.
3
Drafts
2
Overdue
—
Usage
Draft · not sent
Claims Desk
To the adjuster
Right quarter, RO 18442
We wrote the quarter panel. The estimate that came back still has repair. The photos show it is past that. This reply stays here until someone in the shop sends it.
ApproveEditDiscard
Dana Ruiz · RO 10421
2022 Honda Accord · 6 days quiet
Drafts stay drafts until a person sends them.
One shop never sees another shop’s work.
Rates are published in the app before checkout. This page lists no prices.
How it works
The office work, drafted. You still run the shop.
02
The bots draft the office work.
A reply to an adjuster. A customer update that is due. A straight answer for the owner. Each draft starts from your shop, not a generic script.
03
Your people review every word.
Approve it, change it, or throw it out. Shop Bots does not send mail or texts. Someone at the shop still does.
The bots
Three to start. More when you want them.
Claims Desk
The estimate you wrote and the one that came back are rarely the same sheet. Claims Desk lines up the difference and drafts the reply to the adjuster. You read it first.
Follow Ups
The list of cars in the shop, and the last time someone talked to the customer. When your rule says it has been too long, the car is flagged overdue.
CEO Assistant
For the owner. Ask what is stuck, how to explain a supplement, or what the week is asking of you. It answers from your shop profile and the notes you give it.
Add-ons coming
Production / Morning Brief. A daily note for the manager: cars waiting on parts, jobs due to finish, deliveries today, work behind schedule. Not for sale yet.
You stay in control
A draft is not a message sent.
- Every draft is reviewed by someone on your staff.
- Nothing goes to an adjuster or a customer automatically.
- You can edit it, copy it, approve it, or discard it.
Status · draft
To
The adjuster on the file
Subject
Supplement for the rear rail
The rail is included on our sheet and missing on yours. I attached the photos from teardown. This note has not been sent.
Approve
Edit
Discard
Pricing
The parts of the bill.
A setup fee, a monthly subscription for each bot, and extra usage past the allowance. The amounts are shown in the app before checkout. They are not listed here.
Setup
One time, when the shop is opened on Shop Bots.
Shown before checkout
Each bot
Monthly, for every bot you turn on.
Shown before checkout
Extra usage
Only if a bot works past the allowance that comes with it.
Shown before checkout
Questions a shop owner actually asks.
Will this email an adjuster or a customer on its own?+
No. A bot can write a draft. A person at your shop decides what happens to it. The app does not send mail or texts.
Does Shop Bots connect to CCC ONE, Mitchell, or another estimating system?+
No. You can store a CCC ONE account ID on your shop profile so the office has it on file. Shop Bots does not log in to CCC, Mitchell, or any other system, and it does not pull estimates from them.
Who can see my estimates and my customer list?+
People in your shop, and the platform owner if you ask for help. Another shop cannot see your rows. That rule is enforced in the database, not only on the screen.
What is actually working in this first version?+
Accounts, the shop profile, follow-ups, drafts, documents, and the three bots. A bot answers once the platform has connected the model. Checkout opens for a bot after its setup fee and monthly price are published in the app. Inbound mail works after the shop’s address is live.
Can my writer and my manager use it?+
Yes. Roles are owner and staff. An owner invites people by email. They accept the link and join the shop.
When do I pay?+
A setup fee and a monthly subscription, per bot, plus overage past that bot’s allowance. The amounts are set by the platform and shown before checkout. Nothing on this page is a price.
Early access
Put a back office on the desk.
Create an account and set up the shop. Checkout asks for a card only after a bot’s price is published.